Frequently Asked Questions

Are there charges other than my monthly rent amount?

At the time of rental there is a one-time $20 security deposit. This is refunded after you move out and leave the storage unit in an undamaged and broom-swept condition.

What are the payment terms?

Monthly rent is due on the first day of each month and is considered late if you pay after the 10th of the month.  We strive to make your storage experience as convenient as possible, including paying your bill. Monthly payments can be made at our office, by phone with a credit card or by mailing us your check. We accept cash, check, money order or credit card. We can help you set up automatically withdrawn payments each month from your bank account.

Do you accept credit cards?

We accept several major credit cards including MasterCard®, Visa®, and Discover®.  

Can I pay my bills online?

Yes you can from our website.  Click on the Make A Payment/Login button at the top of the page.  We accept MasterCard®, Visa® and Discover® through our website.  You can also pay online using ACH and your bank account.     

Do you offer an invoicing or payment reminder service?

 We currently send monthly paper invoices about 7 days prior to the due date and offer invoicing via email upon request.  

Do you offer the convenience of a long-term lease?

Our units are rented on a month-to-month basis, which allows customers the flexibility to rent for whatever time period is needed. Customers with long-term needs may prepay 6 months or 12 months and receive a 5% or a 10% rental payment discount respectively.  Please call us to set up a long-term rental and receive your discount.  

Will I need to insure the things I store in my storage unit?

Yes. You are responsible for what you store.  You may be covered under your homeowner's policy, but check with your insurance agent to be sure.

What sizes are available and how do I pick my size?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5x10 (50 square feet) to 10x30 (300 square feet). Determining the right size is easy with the help of our Size Guide.

What hours can I access my storage unit?

You can access your storage unit 24 hours a day and 7 days a week.

What should I do if I lose the key to my lock?

Contact us to discuss what can be done. We offer lock cutting for a fee.

Can I change my storage unit to a different size after I have already moved in?

If the unit size you want is available at your facility, then yes, you can move into another unit.  Call us to arrange for a unit transfer.

Do you have electrical outlets in your units?

Our units do not have electrical power.